{"id":11118,"date":"2026-06-02T10:35:59","date_gmt":"2026-06-02T08:35:59","guid":{"rendered":"https:\/\/www.synlab.fr\/synlab-auvergne\/?page_id=11118"},"modified":"2026-06-04T10:53:36","modified_gmt":"2026-06-04T08:53:36","slug":"approche-qualite","status":"publish","type":"page","link":"https:\/\/www.synlab.fr\/synlab-auvergne\/decouvrir-synlab-auvergne\/approche-qualite\/","title":{"rendered":"Notre approche qualit\u00e9"},"content":{"rendered":"<div class=\"container block-texte_image\">\n\n\t\t\t<div class=\"block-texte_image-contenu order-1\" style=\"--widthContenu:100%\">\n\t\t\t\t\t\t<article><p>Nous avons d\u00e9marr\u00e9 une d\u00e9marche qualit\u00e9 d\u00e8s 1995 avec la mise en application du Guide de Bonne Ex\u00e9cution des Analyses de Biologie M\u00e9dicale. Dans un deuxi\u00e8me temps, nous nous sommes inscrits dans la d\u00e9marche nationale \u00ab bio qualit\u00e9 \u00bb qui nous a permis de rentrer de plein pied dans l\u2019assurance qualit\u00e9 pure. Depuis 2008, nous faisons \u00e9voluer notre syst\u00e8me de management de la qualit\u00e9 afin de mettre l\u2019ensemble de nos activit\u00e9s en conformit\u00e9 avec \u00e0 la norme NF EN ISO 15189. Cette d\u00e9marche s\u2019est concr\u00e9tis\u00e9e en MARS 2013 par l\u2019accr\u00e9ditation par le Cofrac d\u2019une partie de notre activit\u00e9 (EXAMENS MEDICAUX) sous le n\u00b0 8-3378 (Liste des sites et port\u00e9e disponibles sur www.cofrac.fr).<\/p>\n<p>&nbsp;<\/p>\n<p>Les \u00e9l\u00e9ments essentiels de notre d\u00e9marche sont :<\/p>\n<ul>\n<li>Une politique qualit\u00e9 sans cesse mise \u00e0 jour avec engagement fort de la direction<\/li>\n<li>Une \u00e9coute permanente de nos clients (enqu\u00eates de satisfaction, traitement des r\u00e9clamations, revu de contrat)<\/li>\n<li>Une participation aux programmes externes et ind\u00e9pendants d\u2019\u00e9valuation de l\u2019exactitude de nos r\u00e9sultats<\/li>\n<li>Un syst\u00e8me documentaire efficace permettant de maitriser les 3 phases essentielles d\u2019un examen de biologie m\u00e9dical (pr\u00e9analytique, analytiques et post analytique)<\/li>\n<\/ul>\n<p>Le manuel qualit\u00e9 du laboratoire est consultable sur demande. Pour cela, vous pouvez <a href=\"https:\/\/www.synlab.fr\/synlab-auvergne\/contact\/\" target=\"_blank\" rel=\"noopener\">contacter notre cellule qualit\u00e9<\/a>.<\/p>\n<\/article>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\n\t\n\t\t\n<\/div>\n\n\n\n\n\t\n\t\n\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:10px;--heightMob:5px;\">\n\n    \n    \n<\/div>\n\n<div class=\"container block-texte_image\">\n\n\t\t\t<div class=\"block-texte_image-contenu order-1\" style=\"--widthContenu:100%\">\n\t\t\t<h3>Politique de confidentialit\u00e9<\/h3>\t\t\t<article><p>Le laboratoire a mis en place un ensemble de moyens pour assurer la confidentialit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Vis-\u00e0-vis de nos patients :<\/strong><\/p>\n<ul>\n<li>acc\u00e8s contr\u00f4l\u00e9 aux zones techniques et de secr\u00e9tariat<\/li>\n<li>broyage syst\u00e9matique des documents contenant des informations sur les patients)<\/li>\n<li>acc\u00e8s aux logiciels m\u00e9dicaux s\u00e9curis\u00e9s par des mots de passe individuels<\/li>\n<li>bon de retrait de r\u00e9sultats remis lors de votre pr\u00e9l\u00e8vement<\/li>\n<li>informations compl\u00e9mentaires demand\u00e9es en salle de pr\u00e9l\u00e8vement<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Vis-\u00e0-vis de nos prescripteurs :<\/strong><\/p>\n<ul>\n<li>Transmission des r\u00e9sultats par voie t\u00e9l\u00e9matique s\u00e9curis\u00e9e avec convention de preuve de confidentialit\u00e9<\/li>\n<li>Acc\u00e8s s\u00e9curis\u00e9 au serveur internet de r\u00e9sultat<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Vis-\u00e0-vis de nos pr\u00e9leveurs :<\/strong><\/p>\n<ul>\n<li>Accueil des pr\u00e9leveurs externes dans un lieu s\u00e9par\u00e9 du public<\/li>\n<\/ul>\n<\/article>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\n\t\n\t\t\n<\/div>\n\n\n\n\n\t\n\t\n\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:10px;--heightMob:5px;\">\n\n    \n    \n<\/div>\n\n<div class=\"container block-texte_image\">\n\n\t\t\t<div class=\"block-texte_image-contenu order-1\" style=\"--widthContenu:100%\">\n\t\t\t<h2>\u00c0 lire aussi<\/h2>\t\t\t<article><p><a href=\"https:\/\/www.synlab.fr\/synlab-auvergne\/decouvrir-synlab-auvergne\/notre-offre-analytique\/\">&gt;&gt; Notre offre analytique<\/a><\/p>\n<\/article>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\n\t\n\t\t\n<\/div>\n\n\n\n\n\t\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":11059,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11118","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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