{"id":11081,"date":"2026-05-29T15:21:34","date_gmt":"2026-05-29T13:21:34","guid":{"rendered":"https:\/\/www.synlab.fr\/synlab-bourgogne\/?page_id=11081"},"modified":"2026-06-02T12:34:30","modified_gmt":"2026-06-02T10:34:30","slug":"__trashed","status":"publish","type":"page","link":"https:\/\/www.synlab.fr\/synlab-bourgogne\/patient\/__trashed\/","title":{"rendered":"Notre engagement qualit\u00e9"},"content":{"rendered":"<div class=\"container block-texte_image\">\n\n\t\t\t<div class=\"block-texte_image-contenu order-1\" style=\"--widthContenu:100%\">\n\t\t\t<h2>Politique qualit\u00e9 du laboratoire<\/h2>\t\t\t<article><p><!-- wp:heading --><!-- \/wp:heading --><!-- wp:paragraph -->Le Laboratoire SYNLAB Bourgogne est engag\u00e9 depuis de nombreuses ann\u00e9es dans une d\u00e9marche qualit\u00e9 conforme \u00e0 la norme ISO 15189. Une partie de nos activit\u00e9s est accr\u00e9dit\u00e9e par le COFRAC (n\u00b0 8\u20113094), garantissant des examens fiables, ma\u00eetris\u00e9s et r\u00e9alis\u00e9s en toute s\u00e9curit\u00e9.<\/p>\n<p>Nous avons \u00e0 c\u0153ur d\u2019offrir \u00e0 chaque patient et prescripteur des r\u00e9sultats de qualit\u00e9, une \u00e9coute attentive et un traitement confidentiel et impartial des donn\u00e9es. La Direction soutient pleinement cette d\u00e9marche et met \u00e0 disposition les moyens n\u00e9cessaires pour faire vivre et \u00e9voluer notre syst\u00e8me qualit\u00e9.<\/p>\n<p>L\u2019ensemble des professionnels du laboratoire contribue \u00e0 cette dynamique en appliquant les bonnes pratiques et en participant \u00e0 l\u2019am\u00e9lioration continue. Nos objectifs sont suivis r\u00e9guli\u00e8rement gr\u00e2ce aux audits, aux retours des utilisateurs, aux r\u00e9clamations et \u00e0 l\u2019analyse des non\u2011conformit\u00e9s.<\/p>\n<p>Conform\u00e9ment aux r\u00e8gles COFRAC (GEN REF 11), nos clients ne sont pas autoris\u00e9s \u00e0 utiliser la marque d\u2019accr\u00e9ditation.<\/p>\n<\/article>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\n\t\n\t\t\n<\/div>\n\n\n\n\n\t\n\t\n\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:65px;--heightMob:45px;\">\n\n    \n    \n<\/div>\n\n<div class=\"container block-texte_image\">\n\n\t\t\t<div class=\"block-texte_image-contenu order-1\" style=\"--widthContenu:100%\">\n\t\t\t<h2>Votre satisfaction<\/h2>\t\t\t<article><p><!-- wp:heading --><!-- \/wp:heading --><!-- wp:paragraph -->Si, malgr\u00e9 nos efforts, un point ne vous a pas apport\u00e9 enti\u00e8re satisfaction, vous pouvez contacter notre Service Qualit\u00e9 via le formulaire en ligne, en s\u00e9lectionnant <strong>\u00ab Faire une r\u00e9clamation \u00bb<\/strong> et en indiquant vos coordonn\u00e9es afin que nous puissions vous recontacter.<\/p>\n<\/article>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\n\t\n\t\t\n<\/div>\n\n\n\n\n\t\n\t\n\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:65px;--heightMob:45px;\">\n\n    \n    \n<\/div>\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:0px;--heightMob:px;\">\n\n    \n    \n<\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.synlab.fr\/synlab-bourgogne\/contact\/\" style=\"background-color:#0077ad\"><strong>Faire une r\u00e9clamation<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"container-fluid block-separateur\" style=\"--heightDesk:30px;--heightMob:15px;\">\n\n    \n    \n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"695\" height=\"316\" src=\"https:\/\/www.synlab.fr\/synlab-bourgogne\/wp-content\/uploads\/sites\/116\/2026\/05\/Processus_reclamation_-_09-09-2025__2_-1.png\" alt=\"\" class=\"wp-image-11082\" srcset=\"https:\/\/www.synlab.fr\/synlab-bourgogne\/wp-content\/uploads\/sites\/116\/2026\/05\/Processus_reclamation_-_09-09-2025__2_-1.png 695w, https:\/\/www.synlab.fr\/synlab-bourgogne\/wp-content\/uploads\/sites\/116\/2026\/05\/Processus_reclamation_-_09-09-2025__2_-1-300x136.png 300w\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":79,"featured_media":0,"parent":18,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11081","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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