{"id":10955,"date":"2026-04-14T18:40:31","date_gmt":"2026-04-14T16:40:31","guid":{"rendered":"https:\/\/www.synlab.fr\/synlab-midi\/?page_id=10955"},"modified":"2026-06-16T14:44:51","modified_gmt":"2026-06-16T12:44:51","slug":"questions-frequentes-mysynlab","status":"publish","type":"page","link":"https:\/\/www.synlab.fr\/synlab-midi\/patient\/a-propos-des-analyses-medicales\/questions-frequentes-mysynlab\/","title":{"rendered":"Questions fr\u00e9quentes mySYNLAB"},"content":{"rendered":"<div class=\"container block-faq \">\n\n\t\t\t\t<h2>Questions &#8211;  R\u00e9ponses<\/h2>\n\t\n\t\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">C&rsquo;est la premi\u00e8re fois que je me connecte sur mySYNLAB, et cela ne fonctionne pas.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Vous devez <strong>obligatoirement cr\u00e9er un compte mySYNLAB<\/strong> \u00e0 partir de la zone de gauche en cliquant sur \u00ab <em><strong>Je m&rsquo;inscris<\/strong><\/em> \u00bb.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-11100\" src=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-300x193.png\" alt=\"\" width=\"300\" height=\"193\" srcset=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-300x193.png 300w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab.png 721w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Pour vous inscrire, vous aurez besoin de votre identifiant patient. Il vous a \u00e9t\u00e9 remis le jour de votre pr\u00e9l\u00e8vement au laboratoire.<\/p>\n<p>Si vous ne poss\u00e9dez pas ce num\u00e9ro ou si vous l&rsquo;avez perdu, <a href=\"https:\/\/www.synlab.fr\/synlab-midi\/contact\/\">contactez votre laboratoire.<\/a>.<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Je n\u2019arrive pas \u00e0 me connecter. Le message \u00ab Votre identifiant n\u2019est pas reconnu \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><ul>\n<li>Il y a peut-\u00eatre eu une erreur dans la saisie de l\u2019identifiant : v\u00e9rifiez et r\u00e9essayez.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>OU BIEN<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>S&rsquo;il s&rsquo;agit de votre 1\u00e8re visite sur le site mySYNALB, vous devez cr\u00e9er un nouveau compte avec l\u2019identifiant fourni par le laboratoire en cliquant sur \u00ab <em><strong>Je m\u2019inscris<\/strong><\/em> \u00bb.\u00a0 Apr\u00e8s cette \u00e9tape, si le message \u00ab<em><strong> Vos identifiants ne sont pas reconnus<\/strong> <\/em>\u00bb apparait toujours, cela signifie que votre premier dossier <strong>n\u2019est pas encore enregistr\u00e9 sur le serveur de r\u00e9sultats<\/strong>. Vous ne pouvez donc pas encore vous inscrire. Pour que vous puissiez cr\u00e9er votre nouveau compte, il faut que le biologiste ait effectu\u00e9 la validation au pr\u00e9alable dans le syst\u00e8me informatique. R\u00e9f\u00e9rez-vous au d\u00e9lai communiqu\u00e9 par votre laboratoire.<\/li>\n<\/ul>\n<p>Si pass\u00e9 ce d\u00e9lai vous ne pouvez tout de m\u00eame pas cr\u00e9er votre compte,\u00a0<a href=\"https:\/\/www.synlab.fr\/synlab-midi\/contact\/\">contactez votre laboratoire.<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-11103\" src=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--300x214.png\" alt=\"\" width=\"300\" height=\"214\" srcset=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--300x214.png 300w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--768x548.png 768w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2-.png 810w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>.<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Le message \u00ab Les informations saisies sont incorrectes. ATTENTION : apr\u00e8s 3 tentatives incorrectes votre compte sera bloqu\u00e9 \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Il y a peut-\u00eatre eu une erreur dans la saisie de l\u2019identifiant ou du mot de passe.<br \/>\nV\u00e9rifiez et r\u00e9essayez.<\/p>\n<p>Si l\u2019erreur persiste :<\/p>\n<ul>\n<li>Vous pouvez r\u00e9initialiser votre mot de passe en cliquant sur \u00ab Mot de passe perdu\u00bb et suivre la proc\u00e9dure.<\/li>\n<li>ou bien <a href=\"https:\/\/www.synlab.fr\/synlab-midi\/contact\/\">contactez votre laboratoire.<\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-11103\" src=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--300x214.png\" alt=\"\" width=\"300\" height=\"214\" srcset=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--300x214.png 300w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2--768x548.png 768w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-2-.png 810w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\u00a0 \u00a0 OU\u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-11105\" src=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-3--300x246.png\" alt=\"\" width=\"300\" height=\"246\" srcset=\"https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-3--300x246.png 300w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-3--768x629.png 768w, https:\/\/www.synlab.fr\/synlab-midi\/wp-content\/uploads\/sites\/119\/2026\/05\/Capture-decran-mysynlab-3-.png 815w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Le message \u00ab Suite \u00e0 3 tentatives infructueuses, cet identifiant est bloqu\u00e9 30 min. Merci de patienter avant de faire un nouvel essai \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Votre compte est bloqu\u00e9 suite \u00e0 de trop nombreux essais erron\u00e9s. Vous devez patienter 30 minutes avant d\u2019essayer de vous connecter \u00e0 nouveau.<\/p>\n<p>OU BIEN<\/p>\n<p>Vous pouvez \u00e9galement d\u00e9bloquer imm\u00e9diatement votre compte en r\u00e9initialisant votre mot de passe en cliquant sur \u00ab Mot de passe perdu \u00bb.<\/p>\n<p>Si le probl\u00e8me persiste, <a href=\"https:\/\/www.synlab.fr\/synlab-midi\/contact\/\">contactez votre laboratoire.<\/a><\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Je n\u2019arrive pas \u00e0 aller au bout du processus de \u00ab Mot de passe perdu \u00bb.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Le bouton \u00ab <strong><em>Mot de passe perdu<\/em><\/strong> \u00bb vous permet de r\u00e9initialiser votre mot de passe.<\/p>\n<p>Il est important de garder la page mySYNLAB ouverte tout le long du processus.<\/p>\n<p>En effet \u00e0 la derni\u00e8re \u00e9tape, vous allez recevoir un code de r\u00e9initialisation, par SMS ou par email.<\/p>\n<p>Il vous permettra de d\u00e9finir votre nouveau mot de passe.<\/p>\n<p>Si le probl\u00e8me persiste, <a href=\"https:\/\/www.synlab.fr\/synlab-midi\/contact\/\">contactez votre laboratoire<\/a>.<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Comment faire pour \u00eatre notifi\u00e9 par email de la disponibilit\u00e9 de mes r\u00e9sultats ?<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Pour activer les notifications par email :<\/p>\n<ul>\n<li>Connectez-vous sur votre compte mySYNLAB,<\/li>\n<li>Cliquez sur \u00ab\u00a0Modifier votre profil\u00a0\u00bb<\/li>\n<li>Allez dans la rubrique \u00ab\u00a0Email\u00a0\u00bb en bas de page<\/li>\n<li>Puis cochez la case de votre choix.<\/li>\n<\/ul>\n<\/article>\n\t\t<\/div>\n\t\t\t\t\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":1280,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10955","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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