{"id":10955,"date":"2026-04-14T18:40:31","date_gmt":"2026-04-14T16:40:31","guid":{"rendered":"https:\/\/www.synlab.fr\/synlab-normandie-maine\/?page_id=10955"},"modified":"2026-06-04T09:12:27","modified_gmt":"2026-06-04T07:12:27","slug":"questions-frequentes-mysynlab","status":"publish","type":"page","link":"https:\/\/www.synlab.fr\/synlab-normandie-maine\/patient\/a-propos-des-analyses-medicales\/questions-frequentes-mysynlab\/","title":{"rendered":"Questions fr\u00e9quentes mySYNLAB"},"content":{"rendered":"<div class=\"container block-faq \">\n\n\t\t\t\t<h2>Questions &#8211;  R\u00e9ponses<\/h2>\n\t\n\t\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">C&rsquo;est la premi\u00e8re fois que je me connecte sur MyKali, et cela ne fonctionne pas.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Que ce soit votre premi\u00e8re visite dans un laboratoire SYNLAB ou si vous vous rendez pour la premi\u00e8re fois sur le site Mykali, vous devez <strong>obligatoirement cr\u00e9er un nouveau compte MyKali<\/strong> \u00e0 partir du mail que vous avez re\u00e7u \u00ab\u00a0serveur des r\u00e9sultats\u00a0\u00bb<\/p>\n<p><span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"3\" data-originaltext=\"Pour\" data-start=\"0\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">Pour<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"8\" data-originaltext=\"vous\" data-start=\"5\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">vous<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"17\" data-originaltext=\"inscrire\" data-start=\"10\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">inscrire<\/span><\/span><span class=\"corrected-phrase\" data-end=\"18\" data-originaltext=\",\" data-start=\"18\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction\" role=\"button\">,<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"23\" data-originaltext=\"vous\" data-start=\"20\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">vous<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"29\" data-originaltext=\"aurez\" data-start=\"25\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">aurez<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"36\" data-originaltext=\"besoin\" data-start=\"31\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">besoin<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"39\" data-originaltext=\"de\" data-start=\"38\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">de<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"45\" data-originaltext=\"votre\" data-start=\"41\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">votre<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"53\" data-originaltext=\"adresse\" data-start=\"47\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">adresse<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"58\" data-originaltext=\"mail\" data-start=\"55\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">mail<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"61\" data-originaltext=\"et\" data-start=\"60\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">et d&rsquo;un<\/span><\/span>\u00a0<span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"68\" data-originaltext=\"mot\" data-start=\"66\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">mot<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"71\" data-originaltext=\"de\" data-start=\"70\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">de<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"77\" data-originaltext=\"passe\" data-start=\"73\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">passe<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"81\" data-originaltext=\"que\" data-start=\"79\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">que<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"86\" data-originaltext=\"vous\" data-start=\"83\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">vous<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"92\" data-originaltext=\"aurez\" data-start=\"88\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">aurez<\/span><\/span> <span class=\"corrected-phrase corrected-phrase_synonyms-mode\" data-end=\"99\" data-originaltext=\"choisi\" data-start=\"94\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction corrected-phrase__displayed-text_synonyms-mode\" role=\"button\">choisi<\/span><\/span><span class=\"corrected-phrase\" data-end=\"100\" data-originaltext=\".\" data-start=\"100\" data-text=\"\"><span class=\"corrected-phrase__displayed-text corrected-phrase__displayed-text_no-correction\" role=\"button\">.<\/span><\/span><\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Je n\u2019arrive pas \u00e0 me connecter. Le message \u00ab Votre identifiant n\u2019est pas reconnu \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><ul>\n<li>Il y a peut-\u00eatre eu une erreur dans la saisie de l\u2019identifiant : v\u00e9rifiez et r\u00e9essayez.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>OU BIEN<\/p>\n<ul>\n<li>S&rsquo;il s&rsquo;agit de votre 1\u00e8re visite sur le site MyKali, vous devez cr\u00e9er un compte avec l\u2019identifiant qui est votre adresse mail et le mot de passe que vous choisissez. Cette \u00e9tape est obligatoire m\u00eame si vous poss\u00e9dez d\u00e9j\u00e0 un compte LabMedica.<\/li>\n<\/ul>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Le message \u00ab Les informations saisies sont incorrectes. ATTENTION : apr\u00e8s 3 tentatives incorrectes votre compte sera bloqu\u00e9 \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Il y a peut-\u00eatre eu une erreur dans la saisie de l\u2019identifiant ou du mot de passe.<br \/>\nV\u00e9rifiez et r\u00e9essayez.<\/p>\n<p>Si l\u2019erreur persiste :<\/p>\n<ul>\n<li>Vous pouvez r\u00e9initialiser votre mot de passe en cliquant sur \u00ab Mot de passe perdu\u00bb et suivre la proc\u00e9dure.<\/li>\n<li>Ou bien nous contacter via ce formulaire : <a href=\"https:\/\/www.synlab.fr\/synlab-normandie-maine\/contact\/\">https:\/\/www.synlab.fr\/synlab-normandie-maine\/contact\/<\/a><\/li>\n<li><a href=\"https:\/\/www.synlab.fr\/synlab-normandie-maine\/trouver-un-laboratoire\/\">Ou contactez votre laboratoire.<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Le message \u00ab Suite \u00e0 3 tentatives infructueuses, cet identifiant est bloqu\u00e9 30 min. Merci de patienter avant de faire un nouvel essai \u00bb appara\u00eet.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Votre compte est bloqu\u00e9 suite \u00e0 de trop nombreux essais erron\u00e9s, <a href=\"https:\/\/www.synlab.fr\/synlab-normandie-maine\/trouver-un-laboratoire\/\">contactez votre laboratoire<\/a>.<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t<div class=\"block-faq-item\">\n\t\t\t<div class=\"block-faq-item-titre\">Je vois mon analyse mais je n\u2019arrive pas \u00e0 t\u00e9l\u00e9charger mon compte-rendu au format PDF.<\/div>\n\t\t\t<article class=\"block-faq-item-texte\"><p>Si vous pouvez consulter vos r\u00e9sultats en ligne, mais que vous ne parvenez pas \u00e0 t\u00e9l\u00e9charger le compte-rendu en PDF , cela signifie que <strong>le document n\u2019a pas encore \u00e9t\u00e9 g\u00e9n\u00e9r\u00e9<\/strong> et transmis sur Mykali.<\/p>\n<p><a href=\"https:\/\/www.synlab.fr\/synlab-normandie-maine\/trouver-un-laboratoire\/\">Contactez votre laboratoire<\/a>.<\/p>\n<\/article>\n\t\t<\/div>\n\t\t\t\t\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":1280,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10955","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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